Privacy Policy

TRUSTe online privacy certification

Effective Date: September 15, 2014

US Passport Services LLC. (“We”, “Us”, “Our”) is committed to providing the ultimate customer service during your order with us, and in doing so we would like to ensure our process by protecting your privacy. We hold the privacy of your personal information in the highest regard and would like to inform you of certain site disclosures that will take place during your visit with us. This Privacy Policy applies to the Site www.USPassportNow.com. “Personal Information” refers to information such as your name and email that can be used to identify you.

US Passport Service LLC. has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers only information that is collected through this Site, www.USPassportNow.com. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact Genius Support at . If you are not satisfied with our response you can contact TRUSTe here.

If you choose to use US Passport Services LLC., you will be required to give us some personal information about yourself in order to process your requested service. This information includes:

  • Name
  • Mailing Address
  • Billing Address
  • Email address
  • About your Email Information: If you wish to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone. All information is encrypted and secure for your protection.
  • Credit Card Number
  • Name on Credit Card
  • Credit Card Billing Address
  • Credit Card Verification Number
  • Business and Home Phone Number

In order to for us to file your US Passport request, we may need to obtain the following information and possible documents from you (items are subject to the types of service needed):

  • Your date of birth
  • Passport Photographs
  • Current US Passport
  • Travel itinerary (may include confirmations of airlines or hotel stays)
  • Business Letter of intent to travel
  • Birth certificate or certified copy and or Naturalization Certificate
  • Driver's license (Copies only submitted)
  • Government Forms or documents
  • Government Fee
  • Marriage/Divorce certificate (name change purposes only)

We also collect third party personal information from users when they provide information for dependents on our Site. The personal information collected about third parties is the same as that described above including: name, date of birth and address of these third parties. We use this information for the specific purpose of fulfilling your service request and do not use or share this information with any third parties for their promotional purposes.

We require this information so that we can process your order and keep you informed of each order status. If you are placing an order for one or more applicants other than yourself, you will need to make sure that each of these other applicant agrees, in advance, that you may disclose their personal information to us. For your convenience, we make certain information about your order available to you or other persons authorized by you to receive such information. For example, if you forget your order number, you or another person authorized by you may retrieve that information from us after providing sufficient information that either a) confirms your identity as the applicant, or b) that confirms authorization for you to receive information on behalf of the applicant by contacting us at the information provided below.

We will share your personal information with third parties only in the ways that are described in this privacy policy. The documents you may submit are sensitive in nature and, shall be treated as such once received at US Passport Services or its Couriers. It is our company’s policy that your information is kept private and confidential. Please note that as such, your information will only be given to individuals authorized by us to work on your case (Case Managers, Couriers with whom we share your address to deliver your passport, payment processors to facilitate your credit card payments, and U.S. Department of State) and at no time shall your information be shared outside the parameters of your passport service. These companies are authorized to use your personal information only as necessary to provide these services to us. We will under no circumstances share, sell, rent, trade, or talk about your personal information with anyone else who is not designated to your case. All information stored is securely transmitted and stored with SSL [Secure Socket Layer] encrypted security software.

We may be legally obligated to disclose information to the government or to third parties under certain circumstances, such as illegal activity on our Site, to comply with a subpoena or similar legal process or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. US Passport Services LLC, reserves the right to release personal information to its service providers, law enforcement or other government officials or in response to a formal request in a civil action, Court order or judicial proceeding as in our sole and absolute discretion, deems necessary or appropriate.

If US Passport Services LLC is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

We may also provide Aggregated Information to third parties. Such information will not include personal information of any customer or visitor.

Cookies and other Tracking Technologies

Technologies such as: cookies, beacons, tags and scripts are used by US Passport Services LLC and our partners [specify type e.g. marketing partners], affiliates, or analytics or service providers [specify type e.g. online customer support provider, etc]. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We [do/ do not] link this automatically collected data to other information we collect about you.

Behavioral Targeting / Retargeting

We partner with a third party ad network to either display advertising on our Site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personal information about your activities on this and other sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking Here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

(Google AdSense) We use Google AdSense to publish ads on this Site. When you view or click on an ad a cookie will be set to help better provide advertisements that may be of interest to you on this and other sites. You may opt-out of the use of this cookie by visiting Google’s Advertising and Privacy page: http://www.google.com/privacy_ads.html

Our Order Processing

We pride ourselves in providing safe and secure transactions that restricts unwanted hacks or visitors. While collecting your personal data and credit card information over the Internet to USPassportNow.com, you should know that we secure your data with encryption over a "Secure Socket Layer (SSL)" technology, which ensures safe and secure electronic transmission of data. We also have our site scanned daily for possible intruders and possible site weaknesses.

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at .

Access/Choice/Opt-In/Opt-Out Communications

We do not send our users promotional emails. To access, change or modify the personal information you have submitted to our Site, please contact .

To have your personal information deleted from our Site entirely, please contact us at . We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Testimonials

We post customer testimonials on our Site, which may contain personal information such as the customer's name. We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial. If a customer chooses to post personal information to our website, it may be used by other users of these forums to send unsolicited messages to users’. We are not responsible for the personal information a user chooses to post to our website with their testimonial. If you wish to update or delete your testimonial, you can contact us at .

Third Party Sites

The Site contains links to other web sites. US Passport Services LLC., is not responsible for the privacy practices or the content of these other web sites. Customers and visitors will need to check the policy of these others web sites to understand their policies. Customers and visitors who access a linked site may be disclosing their private information. It is the responsibility of the user to keep such information private and confidential.

Social Media Widgets

Our Site includes Social Media Features, such as the Facebook and Twitter button or interactive mini-programs that run on our Site. These Features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Changes to this Policy

We reserve the right to make changes to our privacy policy. Please review it regularly to stay abreast of any changes. In the event of a material change in the way we collect or use your information, we shall notify you by email or a notice on our Site prior to the change becoming effective.

Contacting US Passport Now

For any questions regarding this Private Policy please feel free to email us at or to contact us toll free at 800-881-2464.

By Mail: 551 N.W. 77th Street, #207, Boca Raton, FL 33487

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